
Sometimes you have to fix expectations or maybe just do your job. Let people vent if your service isn't doing the job. Then fix it.

I was very uncomfortable walking into this place, History should explain that a bit further. We talked about his retirement and my educational journey. During these talks he Indirectly learned about his device. We shook hands!
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It was my pleasure providing great customer service
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High Standards demands High Standards

Take care of them they will take care of you.